Now Hiring - Manufacturing Account Manager in Methuen, MA

Our Company

At Century Box, we produce the box you may have poured your child’s cereal from this morning, the microwaveable tray that heated your lunch, and the pie box holding the desert you may enjoy tonight! We are one of New England’s largest manufacturers of paper-based packaging for some of the world’s most recognized brands. The foundation of our success are the people who have come to work at Century Box and our amazing long-term client partnerships. We promote a workplace of continuous learning, teamwork, and mutual respect. Located in Methuen, MA we are a short 28 miles outside of Boston.

Summary

Ensures customer orders flow through the facility in a timely, productive, and cost effective manner. Prepare factory tickets and job orders accurately to reflect requirements necessary for manufacturing processes. Individual must be able to effectively communicate with internal management, customers, sales, and plant employees. Individual is required to maintain quality work and accurate retrievable records.

Essential Duties and Responsibilities

• Ability to communicate and retrieve information from customers, management, and sales force successfully.
• Ability to assist Account Receivables in researching customer payment issues.
• Ability to prepare and communicate job bag requirements and customer information to internal persons responsible for production and quality.
• Ability to use ASI system in preparation for orders, acknowledgements, factory tickets, releases and Bill of Lading, invoices.
• Ability to manage customer inventories, work in process and receivables.
• Ability to request for quotes.
• Ability to process job bags to include proper specifications and approved samples.
• Ability to identify special or unusual customer requirements to then present to process owners
• Ability to maintain customer samples files
• Ability to assist and facilitate graphics, ink matches and structure approval when requested.
• Ability to write obsolete material request forms
• Ability to handle logistics including obtaining freight quotes, arrange customer pickups with carrier and determine number of pallets to be shipped when required.
• Working knowledge of Microsoft Excel and Word.

Additional Duties

• Provide clarification and insight into customer expectations.
• Help sales to provide ongoing communications with client
• Facilitate customer issues with plant management and quality
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be accurate and precise, a good communicator, and problem solver. Must have computer knowledge, and job shop experience. The individual must be capable of operating without direct supervision. Must have High school diploma or equivalent. Associate or bachelor’s degree are a plus.

Safety Policies and Practices

All employees are required to wear safety glasses and steel toe shoes while in the manufacturing area. Sound protection is required in designated areas. Rules for employee conduct are covered in the employee orientation and in the employee handbook.